Shipping & Returns
How much will shipping cost?
All shipping costs are provided on the cart checkout page. All orders over $100 are eligible for free shipping anywhere in Canada.
How do I qualify for free shipping?
Any orders over $100 are eligible for free shipping within Canada.
Can orders be made outside of North America?
Absolutely! If you don’t live in Canada or the United States, simply email us at firstname.lastname@example.org, listing the products you want and your full address, and we’ll get back to you with some available shipping options.
Is free shipping offered on international orders?
Unfortunately we do not offer free shipping on orders outside of Canada.
When will my order be shipped?
At Koala Logic we place a high level of importance on customer service, and ensuring you receive your purchases as soon as possible. To ensure this, all orders will be mailed out as soon as possible, usually within a few business days.
When will I receive my orders?
Once an order has been placed, we will provide you with a tracking number with updated information on your order’s expected arrival. If you need to receive an order by a specific date, please contact us so we can ensure a shipping option is selected that will arrive in time.
Taxes & Tariffs
Will I be charged for sales taxes on my order?
Yes, all Canadian orders are subject to the applicable GST/HST tax rates in the province of which the order is being shipped to. As we are based in Saskatchewan, all orders placed within Saskatchewan will also be subject to PST.
Do I have to pay customs, duties, or tariffs?
Shipments outside of Canada may be subject to customs, duties, and/or tariffs, however these costs are not included in shipping charges, and are the responsibility of the customer upon delivery of goods.
Returns & Exchanges
What is your return policy?
As long as items are returned in original condition (with tags, and undamaged) you’ve got 30 days from your original delivery date to return them. All returns must be postmarked to us within this 30 days to be accepted. In order to make a return simply follow these simple steps:
- Email email@example.com with your order number and the item(s) you wish to return, along with your reason for returning them.
- Pack any item(s) (along with any tags and packaging) up that you wish to return.
- Provided option of emailing you a pre-paid shipping label to our return address. Or purchase this yourself at your local post office or courier.
- Throw it in the mail.
- Upon receiving your return, we will provide a refund within seven days for your returned item(s) provided that it includes all tags and packaging and is in the original condition you received it in. Should you choose to receive a pre-paid shipping label from us, this cost will be deducted from the total amount of your refund.
Can I exchange an item?
If you want to exchange an item for a different size, color, style, or some new gear altogether, simply follow the same process for returning items, while also providing us with the items you’d like your return to be exchanged for in your initial email.
Will I be charged for shipping on items that are returned?
The costs of shipping on returned items are the responsibility of the customer, unless items are being returned because of a mistake in the items that were shipped. If the items you receive are incorrect in any way, we will gladly cover any shipping costs incurred to return the items.